Delivery and payment
Order receipt :
Upon receipt of the order, you will receive an order confirmation and a CDD JEWELRY team member will reach out within 1-2 business days with order updates or a tracking number. Lead-times vary by item type. We do have limited inventory in our store but generally keep stock of all core items. If the piece is in stock we can ship immediately, but if we do not have inventory, each piece is individually made and requires a 3-4 week shipping window.
Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.
You can choose to cancel your order within 24 hours of receipt of shipping window notice. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply.
Please email us to inquire about the status of your purchase or any additional questions that you might have at hi@cddjewelry.com
Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.
You can choose to cancel your order within 24 hours of receipt of shipping window notice. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply.
Please email us to inquire about the status of your purchase or any additional questions that you might have at hi@cddjewelry.com
Delivery :
Standard delivery in Ukraine - 1-3 days via Nova Poshta. Courier delivery to the address within Ukraine. Delivery within Ukraine is free.
Delivery to other countries (except russia and belarus) are made by DHL and can take 5 to 15 days.
Delivery of the ordered Product is carried out following information given during order placement.
Delivery of the order across Ukraine is carried out at the expense of the Seller according to tariffs of service of delivery.
In the case of courier delivery, the moment of transfer of ownership of the Product to the Buyer is the moment of transfer of the Product, which is confirmed by signing the accompanying documents. When accepting the Product, the Buyer must carefully inspect the packaging of the Product. If there are defects in the packaging, the Buyer must draw up an appropriate act together with a representative of the delivery service or courier. By accepting the Product and signing the accompanying documents without any comments, the Buyer confirms the absence of defects in the Product.
The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller, which could not have been foreseen.
All orders are processed within one working day during opening time which is Monday to Friday 9.00-19.00 CET.
Payment can be done by Visa or Mastercard card on the website (both credit and debit cards are accepted). Cash on delivery is accepted if order is delivered to post office branch as well as in store pick up.